PROBLEMS with REALPLAYER
REMEMBER the best help is found in REALPLAYER help at www.real.com
Most problems we see seem to boil down to:
1) video cards
2) lack of system speed or ram for the task
3) lack of correct drivers (ie-new enough versions of OS or browsers)
4) failure to dedicate the laptop video card to the projector (when using a video projector)
RealPlayer requires a minimum of 16-bit color in Windows 95, 98, ME, NT, and 2000.
To check your color settings:
1.Click the Start menu, choose Settings, and then Control Panel.
2.Double-click the Display icon.
3.Click the Settings tab.
4.Make sure that "High Color" or "True Color" is selected in the colors list.
5.Click OK.
6.Restart your computer if prompted.
If your computer is incapable of displaying at least 16-bit color, you may only get a black square in RealPlayer when you play video content
Windows:
Minimum Computer:
120MHz Intel Pentium processor or equivalent (audio only)
16MB of RAM
28.8Kpbs modem
16-bit sound card and speakers
65,000-color video display card (video)
Windows* 95, Windows 98, Windows 2000, Windows 2000 ME
(final release version only) or
Windows NT 4.0 with Service Pack 4
IE 4.0.1 or Netscape 4.0 or later
Recommended Computer:
200MHz Intel Pentium processor or better
32MB or more of RAM
56.6Kbps or better modem
Full Duplex Sound card and speakers
65,000-color or better video display card
Windows 95, Windows 98, Windows 2000, Windows 2000 ME (final release version only) or
Windows NT 4.0 with Service Pack 4
IE 4.0.1 or Netscape 4.0 or later
RealPlayer requires Microsoft DirectDraw (DirectX) certified drivers.
RealPlayer uses the DirectDraw component of Microsoft DirectX for the following Optimized Video features: Hardware Stretching, Blitting, and Overlay support. The video hardware in your computer must support these features in order to function correctly with the RealPlayer "Optimized Video" setting. Many popular video cards use WinDraw drivers instead of DirectDraw drivers. The WinDraw driver incorrectly reports the capability of the video hardware to RealPlayer, causing RealPlayer to think that the video hardware can do things that it cannot. When the video is optimized and the video hardware cannot support the optimization, problems will occur. Problems range from poor quality or garbled video to RealPlayer becoming unresponsive and system freezes. If you experience similar problems, try disabling the Optimized Video setting in RealPlayer.
To disable Optimized Video in RealPlayer:
1.Start RealPlayer.
2.Click the View menu and choose Preferences.
3.Click the Performance tab.
4.Click to clear the "Use optimized video display" check box in the Video card compatibility section.
5.Click OK.
6.Restart your computer.
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